David Williams

CEO

David is one of the leading experts in customer experience, having published many articles. He built the world’s largest customer management benchmarking database, which was sold to the WPP Group. David has consulted with over 50 organisations on customer transformations. His work has led him to work across the world in many industries including utilities, financial services, automotive, retail, distribution, public services.

Follow / chat

LinkedIn

Featured Vacancies

Customer Service Consultant

Customer Service Consultant  Job Title: Customer Service Advisor Location: Swindon Salary: Starting salary £7.83 p/h for the first 6 weeks then able to earn up to £9.33 linked to performance Hours: 37.5 - Working...

Full Details

Sales Team Leader

Sales Team Leader  Job titl e : Sales Team Leader Location: Newport Salary: £23,000 - £25,000 per annum + commission Type: Permanent Hours: Monday – Thurs 11.00 – 20.00, Friday 10.00 – 19.00, Saturdays 10:00 – 14:00   Currently recruiting for...

Full Details

Senior Operations Manager

Senior Operations Manager  Title: Senior Operations Manager Salary: £40,000 Location: Swindon Contract: Permanent, Full Time.   Role Purpose: Overall responsibility for management of all Acquisitions on behalf of various clients through the Inbound & Outbound...

Full Details

Operations Manager

Operations Manager  Job title: Operations Manager Location: Newport Salary: £35,000 - £55,000 Type: Permanent Hours: Monday – Friday between the hours of 09:00 – 20:00pm   About the Role: Due to further growth and success we...

Full Details

Outbound Sales Training and Development Consultant - Dual Site(Swindon & Newport)

Outbound Sales Training and Development Consultant - Dual Site(Swindon & Newport)  Title: Outbound Sales Training and Development Consultant Salary: £24,000 - £30,000 Location: Dual Site - Swindon and Newport Contract: Permanent, Full Time Qualifications: CIPD/TAP’s qualified (or studying towards) is required   ContactCORP are...

Full Details

Call Centre Operatives

Call Centre Operatives  Job title: Call Centre Operatives Location: Swindon Salary: £7.83 - £12.00ph Type: Temporary Hours: Monday – Sunday (5 days worked with 2 off) Set shifts for AM, PM and nights   About the...

Full Details

Latest Blogs

ContactCORP → Carpeo: An Impression

ContactCORP → Carpeo: An Impression  ContactCORP → Carpeo : An Impression We received this feedback from a candidate of ours about using ContactCORP and working at Carpeo ...  Here is what he had to say.    Thursday, March 1 st 2018. An ordinary day when it started, but a...

Full Details

Making a Career in the Sales industry

Making a Career in the Sales industry  Making a Career in the Sales industry Most people may view a call centre occupation as a temporary placement or a first step to gain experience towards their dream career. However, for those with a passion towards communicating, the ability...

Full Details

Top Tips for Writing A CV

Top Tips for Writing A CV  You never know when that ideal job will present itself, so be ready and get to the top of the pile of CV's… or a Specialist Recruiter's first thought as that fabulous job comes in. How? Think of your favourite...

Full Details

Call Centre Rumours: Myth VS Reality

Call Centre Rumours: Myth VS Reality  Call Centre Rumours: Myth VS Reality In this blog post, I will be taking the most common myths about call centres and exposing the reality of each myth to you. As a recruitment consultant for a call centre, and having...

Full Details

The South West Expo is back!

The South West Expo is back!            It’s that time of year again – The South West Expo is back! We’re are very excited to be returning to the annual South West Expo , next Thursday in Swindon’s Steam Museum. The South West Expo provides local businesses and regional...

Full Details

Q&A with Josie Hopkins

Q&A with Josie Hopkins  Josie came to join the ContactCORP team in March, with a year’s worth of recruitment experience and a thirst for success.  She has already made an amazing impact on our team and candidates. I sat down for a catch up...

Full Details