David Williams

CEO

David is one of the leading experts in customer experience, having published many articles. He built the world’s largest customer management benchmarking database, which was sold to the WPP Group. David has consulted with over 50 organisations on customer transformations. His work has led him to work across the world in many industries including utilities, financial services, automotive, retail, distribution, public services.

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Featured Vacancies

Evening Outbound Customer Service Consultant

Evening Outbound Customer Service Consultant  Job title: Outbound Customer Service Consultant Location: Swindon Salary: £8.21 Type: Temp Hours: Monday to Friday 16.00 – 20.00   Purpose of the role: Making outbound calls to provide assistance to both...

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Inbound Customer Service Consultant 29/04

Inbound Customer Service Consultant 29/04  Job title:  Inbound Customer Service Consultant Location:  Swindon Salary:  £8.21 Type:  Temp Hours:  Part Time, up to 25 hours per week   Monday to Friday you must be flexible to work...

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Inbound Customer Service Consultant 22/4

Inbound Customer Service Consultant 22/4  Job title:  Inbound Customer Service Consultant Location:  Swindon Salary:  £8.21 Type:  Temp Hours:  Part Time, up to 25 hours per week   Monday to Friday you must be flexible to work...

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Latest Blogs

Interview Techniques - Preparation for your First Stage Interview

Interview Techniques - Preparation for your First Stage Interview  Interview Techniques – Preparation for First Stage Interview   In applying for an office-based role you know that you are confident on the phone, you can compose a professional email and you know how to work a computer. What you need to...

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Staying Mentally Healthy During January: a Mental Health Blog by Steve Carr

Staying Mentally Healthy During January: a Mental Health Blog by Steve Carr  "Staying Mentally Healthy During January" written by Steve Carr (Director at  Mindcanyon  Mental Health and Mental Fitness) provides a practical insight into maintaining a positive outlook throughout the darker months.    "January, and indeed all of the harsh winter months, can...

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ContactCORP → Carpeo: An Impression

ContactCORP → Carpeo: An Impression  ContactCORP → Carpeo : An Impression We received this feedback from a candidate of ours about using ContactCORP and working at Carpeo ...  Here is what he had to say.    Thursday, March 1 st 2018. An ordinary day when it started, but a...

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Making a Career in the Sales industry

Making a Career in the Sales industry  Making a Career in the Sales industry Most people may view a call centre occupation as a temporary placement or a first step to gain experience towards their dream career. However, for those with a passion towards communicating, the ability...

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Top Tips for Writing A CV

Top Tips for Writing A CV  You never know when that ideal job will present itself, so be ready and get to the top of the pile of CV's… or a Specialist Recruiter's first thought as that fabulous job comes in. How? Think of your favourite...

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Call Centre Rumours: Myth VS Reality

Call Centre Rumours: Myth VS Reality  Call Centre Rumours: Myth VS Reality In this blog post, I will be taking the most common myths about call centres and exposing the reality of each myth to you. As a recruitment consultant for a call centre, and having...

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