David Williams


David is one of the leading experts in customer experience, having published many articles. He built the world’s largest customer management benchmarking database, which was sold to the WPP Group. David has consulted with over 50 organisations on customer transformations. His work has led him to work across the world in many industries including utilities, financial services, automotive, retail, distribution, public services.

Follow / chat


Featured Vacancies

Entry Sales Agent

Entry Sales Agent  Job Title: Entry Level Sales Agents Salary: £8 per hour, with the ability to increase to £9 and £10 per hour, based on performance related targets plus commission Hours: Monday...

Full Details

Recruitment Co-ordinator

Recruitment Co-ordinator  Job Title: Recruitment Co-ordinator Rate of Pay: £18,000 Type: Permanent    Hours: Monday – Friday 0900 – 1730 Location: Swindon   The Company: ContactCORP are an established Contact Centre Recruitment Partner who specialise in...

Full Details

Outbound Sales Consultant

Outbound Sales Consultant  Job Title: Outbound Sales Consultant Location: Newport Salary: £20 000 per annum rising to £21 000 on completion of 6 months’ probation, further increase after 12 months to £22 500...

Full Details

Outbound Customer Service Consultant

Outbound Customer Service Consultant  Job title: Outbound Customer Service Consultant Location: Swindon Salary: £7.83 Type: Temp Hours: Monday to Friday 08:30 to 16:30   Purpose of the role: Making outbound calls to provide assistance to...

Full Details

Sales Team Leader

Sales Team Leader  Job Title: Sales Team Leader Location: Newport Salary: £23,000 - £25,000 per annum + commission Type: Permanent Hours: 40 hours per week Monday to Friday between 10:00am and 8:00pm and Saturdays worked...

Full Details

Sales Agent

Sales Agent  Job Title: Sales Agents Rate of Pay: £18,000 rising to £20,000 + Amazing Commission Structure Type: Permanent Hours: 40-hour week Shift: Between 10am to 8pm Monday to Friday with Saturday contracted...

Full Details

Latest Blogs

Staying Mentally Healthy During January: a Mental Health Blog by Steve Carr

Staying Mentally Healthy During January: a Mental Health Blog by Steve Carr  "Staying Mentally Healthy During January" written by Steve Carr (Director at  Mindcanyon  Mental Health and Mental Fitness) provides a practical insight into maintaining a positive outlook throughout the darker months.    "January, and indeed all of the harsh winter months, can...

Full Details

ContactCORP → Carpeo: An Impression

ContactCORP → Carpeo: An Impression  ContactCORP → Carpeo : An Impression We received this feedback from a candidate of ours about using ContactCORP and working at Carpeo ...  Here is what he had to say.    Thursday, March 1 st 2018. An ordinary day when it started, but a...

Full Details

Making a Career in the Sales industry

Making a Career in the Sales industry  Making a Career in the Sales industry Most people may view a call centre occupation as a temporary placement or a first step to gain experience towards their dream career. However, for those with a passion towards communicating, the ability...

Full Details

Top Tips for Writing A CV

Top Tips for Writing A CV  You never know when that ideal job will present itself, so be ready and get to the top of the pile of CV's… or a Specialist Recruiter's first thought as that fabulous job comes in. How? Think of your favourite...

Full Details

Call Centre Rumours: Myth VS Reality

Call Centre Rumours: Myth VS Reality  Call Centre Rumours: Myth VS Reality In this blog post, I will be taking the most common myths about call centres and exposing the reality of each myth to you. As a recruitment consultant for a call centre, and having...

Full Details

The South West Expo is back!

The South West Expo is back!            It’s that time of year again – The South West Expo is back! We’re are very excited to be returning to the annual South West Expo , next Thursday in Swindon’s Steam Museum. The South West Expo provides local businesses and regional...

Full Details