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Weekend Customer Service Team Leader - Newport

Customer Service - Customer Service
Ref: 207 Date Posted: Tuesday 29 Jan 2019
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Job Title: Weekend Customer Service Team Leader  

Salary: £10.10 – 11.06 Per Hour (DOE)

Hours: Saturday and Sunday working 8 hours between 8am – 8pm

Type: 3 Month Fixed Term Contract (April 2019)

 

Do you have the love and passion for Customer Service?

 

Do you have previous experience in managing a Customer Service team?

 

The this could be the job for you!

 

We are currently recruiting for a Customer Service Team Leader to join an 'Award Winning Team' and help them to continue with their growth plans throughout 2019.Our Client is passionate about their employees and know that working in a rewarding and satisfying environment is important to people, and that is why they are committed to taking the time to train and grow them by investing and believing in them.

 

Key Skills / Attributes required:

  • Real passion for driving individual and team performance within Customer Service
  • Excellent communication skills
  • Solutions orientated - ability to identify issues and offer effective solutions
  • Proven experience of leading a team
  • Managing multiple priorities
  • Strong organisational skills - work to deadlines
  • Adaptable to change
  • Previous experience with leading a Customer Service team.

 

Key Responsibilities will include:

 

  • Consistently achieving set targets by motivating your Team
  • Helping and supporting the Team to achieve set targets relating to 1st call resolution, average handling time and Quality assessment expectations.
  • Making sure your Team has effective handling of all customer requests, where you have the system and knowledge.
  • Analysing individual performance through target setting, one-to-one coaching and monitoring
  • Conducting productive monthly one to ones setting objectives in line with business goals
  • Extracting, analysing and interpreting statistical data to set objectives
  • Managing teams and individual performance issues including sickness, time keeping, discipline and motivation
  • Liaising with and reporting to Managing Directors and Clients
  • Delegating responsibility to team members to enhance staff development, morale and department results

 

The Package:

  • Competitive Salary
  • Free Refreshments
  • Up to 32 days holidays per annum
  • Career Progression opportunities
  • Online discounts
  • Inhouse incentives

 

ContactCORP Ltd are acting as an employment agency in regard to this role.