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Job Title: Customer Service Advisor
Location: Swindon
Salary: £7.83 p/h
Contract: Temporary
Hours: Part time at 18 hours - Monday – Friday shifts between 8:00-18:00 i.e 8:00 – 10:00/11:00 and 11:30/13:00 – 18:00
An exciting opportunity for the right candidate who demonstrates the below attitudes:
• Punctuality and reliability – This temp role requires you to be flexible and punctual
• Drive to achieve – You will be targeted on your AHT and Call Quality
• Great communication both written and verbal – you will be communicating both on the phone and note making on internal CRMs
• Customer Focus – This is a customer focused role
• Team Working - You will be part of a fun and vibrant team where you will need to be a team player
Core Responsibilities and Experience Required:
• Delivering excellent customer service by telephone.
• Achieving set targets
• Knowledge of customer service principles and practices preferably gained at Contact/Call centre
• Good level of computer literacy (MS Word, MS Excel, Salesforce systems and New Voice Media system)
• Must be able to multi-task, be flexible and detail orientated yet see the bigger picture
ContactCORP Ltd are acting as an employment agency in regard to this role.
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