Customer Service Advisor - Swindon, Wiltshire

£20,000 - £25,000 - Customer Service
Ref: 562 Date Posted: Wednesday 10 Aug 2022
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Do you want to be part of a fun, friendly team?

Do you enjoy working in a fast-paced and professional environment?

Our client is an independent accident repair centre who specialise in the repair of aluminium and electric vehicles based in Swindon. They have a fantastic opportunity that has arisen for a Customer Service Advisor on a full time basis to join their team.

What it takes to be a customer service advisor

This is a Customer facing role, therefore excellent customer service is vital, as well as the ability to handle customer expectations and maintain customer service standards. Within this role you will be required to:

  • Provide a first point of contact with Customers, answering queries personally or by telephone
  • Manage office inbox for all initial queries
  • Manage customer collection/deliveries and courtesy vehicle diaries
  • Create relevant job packs for each Customer
  • Provide regular agreed updates with Customer
  • Update various systems and portals to ensure we meet our KPI’s
  • Liaise with Insurers; Suppliers and external representatives to ensure correct information is gathered
  • Invoice preparation and creation
  • Processing card payments
  • Liaise with Bodyshop; Estimator and Parts Department on any relevant information
  • Any other ad-hoc administrative duties as required

Customer service advisor key skills:

  • Body Shop experience – not essential
  • Good communicator
  • Flexible
  • Attention to detail
  • Positive can-do attitude
  • Excellent time management/ability to multi-task
  • Working knowledge of MS Office

Benefits with ContactCORP

  • Salary range dependent on experience, £20 – 25k per annum
  • Monday – Friday, 08:00 – 17:30 (1 hour break)
  • Pension following completion of 3 month probation
  • 20 days holiday + Bank Holidays

Apply for customer service jobs in Swindon today

To apply contact Emma on 07741 568042 or emma@contactcorp.co.uk

ContactCORP are acting as a recruitment business in regards to these Customer Service Advisor jobs in Swindon, on behalf of our client.