Job title: Call Centre Operatives
Location: Swindon
Salary: £7.83 - £12.00ph
Type: Temporary
Hours: Monday – Sunday (5 days worked with 2 off) Set shifts for AM, PM and nights
About the role:
Your role will be to offer the best possible customer service. Due to the environment, we expect you to meet high standards for quality and quantity and work in a systematic, methodical and orderly way. The role will require you to offer clear and provide advice to callers as well as use your initiative.
Key Responsibilities:
· To meet daily and weekly targets
· Navigate around various systems
· Providing best possible customer service
Skills/Knowledge Requirements:
· Excellent telephone manner/ Soft Skills
· Excellent communication skills
· Able to work well within a team environment and able to use own initiative
· Adaptability / flexibility
· IT literate – Ability to learn new systems quickly
· Enthusiasm
· Forward thinking attitude
· Upholds ethics and values
· Demonstrates integrity
· Arrive punctually for work
· Analyses numerical data, verbal data and all other sources of information
· Demonstrates a rapid understanding of newly presented information
· Demonstrates commitment to the organisation
· Maintains a positive outlook at work
ContactCORP are acting as an employment agency in regards to this role