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Temporary Part-Time Customer Service - Town Centre

£7.83 per hour - Customer Service - Customer Service
Ref: 142 Date Posted: Monday 09 Apr 2018

Inbound Customer Service Consultant

£7.83 per hour

Swindon

Part Time, up to 33.5 hours per week

Monday to Friday you must be flexible to work between 08:00 – 20:00, 5 hours per day with Saturday and Sundays 9.00am - 4.00pm on alternate weeks.

 

Purpose of the role:

Responding to inbound calls and emails. Inbound calls to assist Schools, Teachers and Markers regarding queries with examination papers, pupil registrations and general inquiries.

 

Key Responsibilities:

  • Assist callers with technical issues associated with access to web-based systems.

  • Ensure all calls are answered within set wait times.

 

Skills/Knowledge Requirements:

  • Excellent knowledge of Microsoft systems.

  • Computer literate.

  • Good spoken and written communication.

  • Previous customer service experience essential.

  • Work productively in a pressurised environment and to work to deadlines.

 

Other:

Full system training will be given and no holiday time can be taken during May.

 

ContactCORP Ltd are acting as an employment business in regards to this role.

Job Type - Temporary