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Temporary Part-Time Customer Service Agent - Swindon, Wiltshire

Administration - Admin
Ref: 140 Date Posted: Friday 16 Mar 2018

Job title: Part-time Customer Service Consultant

Location: Swindon

Salary: £7.50 - £7.83

Type: Temp & Part-time (25 hours per week)

Hours: Based on the below hours of work

Monday – Friday: 16.00 - 21.00

About the role:

Your role as a customer service administrator would be to investigate a customer’s high bill in a back-office environment. Due to the environment, we expect you to meet high standards for quality and quantity and work in a systematic, methodical and orderly way. The role would require you to use your initiative and manage your workload efficiently and in an organised manner. You would be taking responsibility and investigating the customer account.

Key Responsibilities:

· To meet daily and weekly targets

· To be responsible and take ownership of customers’ accounts

· Navigate around 2 bespoke systems to collate information

· Use initiative and questioning when dealing with complex situations

Skills/Knowledge Requirements:

· Excellent telephone manner/ Soft Skills

· Excellent communication skills

· Able to work well within a team environment and able to use own initiative

· Adaptability / flexibility

· IT literate – Ability to learn new systems quickly

· Enthusiasm

· Forward thinking attitude

· Upholds ethics and values

· Demonstrates integrity

· Arrive punctually for work

· Analyses numerical data, verbal data and all other sources of information

· Demonstrates a rapid understanding of newly presented information

· Demonstrates commitment to the organisation

· Maintains a positive outlook at work

 

This role is expected to last for up to 4 weeks

 

ContactCORP are acting as an employment business in regards to this role.