Telesales Executive - Swindon, Wiltshire

Sales
Ref: 364 Date Posted: Wednesday 21 Oct 2020
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Job Title: Telesales Executive

Location: Swindon

Salary: £17,000 – £ 28,000 OTE

Hours: 36 Hours - Working Hours: Monday – Thursday 08.30 – 17.00 Friday 08.30 – 15.00

 

Do you have Previous telesales telemarketing experience?

 

Do you show maturity and integrity at work?

 

Are you resilient and target driven?

 

Do you have a great work ethic and want to always do your best?

 

 

An exciting opportunity for the right candidate who demonstrates the below attitudes:

 

  • Drive to achieve – You will be expected to hit and achieve targets
  • Building Relationships – To be able to build rapport quickly with customers
  • Customer Focus – Always have the customer at the heart of what you do
  • Interpersonal & Influencing – To be able to understand customers’ needs and influence
  • Judgement & Decision Making – Be able to listen for key points and understand next steps required
  • Team Working – You will be part of a fun and vibrant team where you will need to be a team player

 

Core Responsibilities:

  • Delivering excellent customer service by telephone, email and webchat.
  • Providing customer with a solution to their query while engaging them with the service.
  • Achieving set targets relating to 1st call resolution, productivity and Quality assessment expectations.
  • Take ownership of resolution without the need to pass the enquiry on to other teams
  • Excellent interpersonal and communication skills both written and verbal
  • Knowledge of customer service principles and practices preferably gained at Contact/Call centre
  • Good level of computer literacy (MS Word, MS Excel, Salesforce systems and New Voice Media system)
  • Must be able to multi-task, be flexible and detail orientated yet see the bigger picture

 

The Package:

  • Free Refreshments
  • Up to 28days holidays per annum
  • Career Progression opportunities
  • Childcare Vouchers
  • Online discounts
  • Inhouse incentives

ContactCORP Ltd are acting as an employment agency in regard to this role.