Retentions Advisor - Swindon, Wiltshire

Customer Service
Ref: 483 Date Posted: Friday 24 Sep 2021
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Do you live in or around Swindon and are looking to work from home with flexible working hours?

? No job experience required!

Sytner Mercedes-Benz are looking for retentions advisors who want to work remotely to complete full-time or part-time, flexible hours. All you need is the willingness to learn and progress to join their busy, fun and close team in their contact centre.


? What's in it for you?

These positions are temp to perm and are fully flexible for the right person.

Both ContactCORP and Sytner Mercedes-Benz understand the importance of a healthy work-life balance. Working from home gives you savings on:

?? Transport costs

?? No commute times

We will also recognise and reward your hard work, loyalty, and achievements. As well as competitive salary you will also benefit from:

?? Subsidised Manufacturer Car Purchase Scheme for you and your family

?? Discounted MOT and servicing

?? Colleague introduction reward scheme

?? Discounted Gym membership

?? Discounts with popular high street retailers


What does being a retentions advisor involve? ??

  • Handle incoming sales enquiries via telephone and email
  • Establish and qualify customer needs
  • Handle customer objections to convert enquiries to appointments
  • Understand the brand and associated products
  • Enhancing existing customer data/ capturing new customers data
  • Meet productivity expectations of volume and results as outlined in monthly performance reviews
  • Maintain and adhere to service levels
  • Be a flexible team player and be available to suit business hours
  • Maintain and adhere to call quality standards
  • Effective enquiry management

You will be booking customers in for servicing, MOTs, repairs, air conditioning services and tests drives.


Worried about getting the help you need? ??

See what Katie has to say:

“I’ve worked for them for 6 months now and have enjoyed all of it, even though we are working from home I have always felt supported by my team and management who are always happy to help. Everybody has been friendly and helpful whether that’s speaking with teammates, staff at different sites or customers.”


How to apply

Apply using the button below or contact us for more info:

?? 01793 987091



ContactCORP Ltd are acting as an employment business in regards to this role.