Mandarin Speaking Call Centre Operatives - Old Town

Customer Service - Customer Service
Ref: 187 Date Posted: Wednesday 10 Oct 2018
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Job title: Mandarin Speaking Call Centre Operatives

Location: Swindon

Salary: £12 - £16.50ph

Type: Temporary

Hours: Monday – Sunday (5 days worked with 2 off) Set shifts for AM, PM and nights

 

About the role:

Your role will be to offer the best possible customer service. Due to the environment, we expect you to meet high standards for quality and quantity and work in a systematic, methodical and orderly way. The role will require you to offer clear and provide advice to callers as well as use your initiative.

Key Responsibilities:

·         To meet daily and weekly targets

·         Navigate around various systems

·         Providing best possible customer service

 

Skills/Knowledge Requirements:

 

·         Excellent telephone manner/ Soft Skills

·         Excellent communication skills

·         Able to work well within a team environment and able to use own initiative

·         Adaptability / flexibility

·         IT literate – Ability to learn new systems quickly

·         Enthusiasm

·         Forward thinking attitude

·         Upholds ethics and values

·         Demonstrates integrity

·         Arrive punctually for work

·         Analyses numerical data, verbal data and all other sources of information

·         Demonstrates a rapid understanding of newly presented information

·         Demonstrates commitment to the organisation

·         Maintains a positive outlook at work

 

 

ContactCORP are acting as an employment agency in regards to this role