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Inbound Customer Service Consultant 22/4 - West Swindon

Customer Service - Customer Service
Ref: 228 Date Posted: Monday 15 Apr 2019
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Job title: Inbound Customer Service Consultant

Location: Swindon

Salary: £8.21

Type: Temp

Hours: Part Time, up to 25 hours per week

 

Monday to Friday you must be flexible to work between 08:00 – 20:00, 5 hours per day with Saturday and Sundays 9.00am - 4.00pm on alternate weeks.

 

Purpose of the role:

Responding to inbound calls and emails. Inbound calls to assist Schools, Teachers and Markers regarding queries with examination papers, pupil registrations and general inquiries.

 

Key Responsibilities:

  • Assist callers with technical issues associated with access to web based systems.
  • Ensure all calls are answered within set wait times.

 

Skills/Knowledge Requirements:

  • Excellent knowledge of Microsoft systems
  • Computer literate
  • Good spoken and written communication
  • Previous customer service experience essential
  • Work productively in a pressurised environment and to work to deadlines

 

Campaign overview: 

This is an educational campaign based around providing help and information to schools who provide KS2 National Curriculum Tests and the markers who mark them.

 

Training Overview: Full system training will be given.

Holiday Restrictions: No Holiday can be taken during May

 

 

ContactCORP Ltd are acting as an employment business in regards to this role