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Customer Success Consultant - Old Town

Customer Service - Customer Service
Ref: 164 Date Posted: Friday 31 Aug 2018
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Job Title: Customer Success Consultant (Retentions)

Location: Swindon

Salary: Starting salary £7.83 p/h for the first 6 weeks then able to earn up to £9.33 linked to performance

Hours: 37.5 - Working Hours: Monday – Friday shifts between 9:00-18:00


Do you have experience in complaint handling and customer retention?

Are you able to communicate well both verbally and written?

Do you want to be part of a fun and vibrant team?


An exciting opportunity for the right candidate who demonstrates the below attitudes:

  • Flexible – To have the ability to think and act fast
  • Building Relationships – To be able to build rapport quickly with customers
  • Great computer skills – To be competent in using computer systems
  • Interpersonal & Influencing – To be able to understand customers’ needs and influence
  • Judgement & Decision Making – Be able to listen for key points and understand next steps required
  • Communication skills – To have strong communication skills both verbally and written.

The Campaign

Rated People is a website for Tradesmen to join on a subscription basis that offers the Tradesman a company page and credits that allow them to apply for jobs in their area posted on the Rated People website.

The Role

Taking inbound and outbound calls, candidates will need to focus on delivering excellent Customer Service, engaging with customers to resolve any queries, retaining these customers and ultimately reducing the number of cancellations.

Core Responsibilities:

  • Saving and re-engaging customers
  • Delivering excellent customer service by telephone and email.
  • Re-engaging the customer with the service while providing a solution for any potential issues.
  • Quality assessment expectations.
  • Taking ownership of leaving relevant notes/ updating the systems.
  • Effective handling of all customer request, taking ownership and providing a solution for any potential issues.

The Package:

  • Free Refreshments
  • Up to 32 days holidays per annum
  • Career Progression opportunities
  • Childcare Vouchers and online discounts


ContactCORP Ltd are acting as an employment agency in regard to this role.