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Job Title: Customer Success Consultant – Rated People Campaign
Location: Swindon
Salary: £7.50 per hour
Type: Permanent
We’re now recruiting for an established and growing client, Rated People. They’ve been identified on the Leap 100 list as one of the most exciting companies in the UK, so it’s no surprise they’re looking to grow the team. Rated People connect homeowners with quality local tradespeople. They’ve been doing it since 2005, creating a safer and more convenient way for homeowners to find great tradespeople. Over 50,000 UK tradespeople use the platform to grow their reputation and find regular work in their area. The role The role would suit someone who is focused on delivering excellent Customer Service, engaging the customer whilst resolving queries and reducing the number of cancellations.
Core responsibilities • Saving and re-engaging customers. • Delivering excellent customer service by telephone, email and webchat • Re-engaging the customer with the service while providing a solution for any potential issues. • Achieving set targets relating to 1st call resolution, average handling time and Quality assessment expectations. • Taking ownership of leaving relevant notes/ updating the systems. • Effective handling of all customer request, taking ownership and providing a solution for any potential issues.
The person • Experience within Customer Service is an advantage. • Strong communication skills both verbally and written. • Ability to think and act fast.
ContactCORP Ltd are acting as an employment agency in regards to this role.
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