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Customer Service Retention Advisors - Hybrid Working - Full Time - Swindon, Wiltshire

£9.50/hour - Customer Service
Ref: 528 Date Posted: Tuesday 05 Apr 2022

ContactCORP are currently recruiting for hybrid working customer service retention advisors for our prestigious client based in Swindon, Wiltshire. We are looking to recruit flexible, enthusiastic, friendly, self-motivated individuals to work within the Group. Ideally you will live within a 20mile radius of Swindon (SN1)


What does being a customer service retentions advisor involve? 

  • Handle incoming sales enquiries via telephone and online
  • Establish and qualify customer needs
  • Outbound prospecting to existing customers
  • Handle customer objections to convert enquiries to appointments
  • Enhancing existing customer data/ capturing new customers data
  • Meet productivity expectations of volume and results as outlined in monthly performance reviews
  • Maintain and adhere to service levels
  • Be a flexible team player and be available to suit business hours
  • Maintain and adhere to call quality standards
  • Effective enquiry management
  • Please can we advertise these roles at your earliest convenience
     

Customer service retentions advisor experience and qualifications

  • Previous experience in a high volume, telephone-based environment is essential
  • Experience working within a customer-focused environment
  • Strong telephone handling experience
  • Experience within a targeted environment 
     

Desirable

  • Use of CISCO phone systems/consoles or similar
     

Benefits of working for Mercedes-Benz, Swindon

These positions are full time working 40 hours per week on a rota basis including weekends.
Temporary to permanent opportunities available for successful candidates.
Full 1-1 training and support will be provided.

Our client rewards hard work, loyalty, and achievements, as well as a bonus scheme.

You will also benefit from:
Subsidised Manufacturer Car Purchase Scheme for you and your family
Discounted MOT and servicing
Colleague introduction reward scheme
Discounted Gym membership
Discounts with popular high street retailer

 

How to apply?

Apply using the button below or contact us for more info:

01793 987091

 
ContactCORP are acting as a recruitment business regarding these hybrid working full-time retentions advisor jobs based in Swindon, Wiltshire.