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Customer Service Consultant - Newport

Customer Service - Customer Service
Ref: 198 Date Posted: Monday 24 Dec 2018
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Job title: Customer Service Consultant

Location: Newport

Salary: £17,000

Type: 3 month fixed term contract 

Hours: Monday to Sunday working 8 hours between 8am and 8.30pm


Do you have previous Customer Service?

Do you have a great work ethic and want to always do your best?


About the role:

As a Customer Service Consultant, you will need to deliver excellent customer service by offering advice and information to customers over the phone and email. Due to the environment, we expect you to meet high standards for quality and quantity and work in a systematic, methodical and orderly way. The role would require you to use your initiative and manage your workload efficiently and in an organised manner. You will be responsible for managing each customer.


Key Responsibilities:

  • Use initiative and questioning when dealing with complex situations

  • To be responsible and take ownership of customers’ accounts

  • Taking ownership of leaving relevant notes/ updating the systems.

  • Navigate around various systems


Skills/Knowledge Requirements:

  • Excellent telephone manner/ Soft Skills

  • Excellent communication skills

  • Able to work well within a team environment and able to use own initiative

  • Adaptability / flexibility

  • IT literate – Ability to learn new systems quickly

  • Enthusiasm

  • Forward thinking attitude

  • Upholds ethics and values

  • Demonstrates integrity

  • Arrive punctually for work

  • Demonstrates a rapid understanding of newly presented information

  • Demonstrates commitment to the organisation

  • Maintains a positive outlook at work


ContactCORP are acting as an employment agency in regards to this role