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Job title: Customer Service Consultant
Location: Newport
Salary: £17,000
Type: 3 month fixed term contract
Hours: Monday to Sunday working 8 hours between 8am and 8.30pm
Do you have previous Customer Service?
Do you have a great work ethic and want to always do your best?
About the role:
As a Customer Service Consultant, you will need to deliver excellent customer service by offering advice and information to customers over the phone and email. Due to the environment, we expect you to meet high standards for quality and quantity and work in a systematic, methodical and orderly way. The role would require you to use your initiative and manage your workload efficiently and in an organised manner. You will be responsible for managing each customer.
Key Responsibilities:
Use initiative and questioning when dealing with complex situations
To be responsible and take ownership of customers’ accounts
Taking ownership of leaving relevant notes/ updating the systems.
Navigate around various systems
Skills/Knowledge Requirements:
Excellent telephone manner/ Soft Skills
Excellent communication skills
Able to work well within a team environment and able to use own initiative
Adaptability / flexibility
IT literate – Ability to learn new systems quickly
Enthusiasm
Forward thinking attitude
Upholds ethics and values
Demonstrates integrity
Arrive punctually for work
Demonstrates a rapid understanding of newly presented information
Demonstrates commitment to the organisation
Maintains a positive outlook at work
ContactCORP are acting as an employment agency in regards to this role
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