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Customer Service Consultant - Old Town

Customer Service - Customer Service
Ref: 182 Date Posted: Wednesday 24 Oct 2018
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Job Title: Customer Service Advisor

Location: Swindon

Salary: Starting salary £7.83 p/h for the first 6 weeks then able to earn up to £9.33 linked to performance

Hours: 37.5 - Working Hours: Monday to Friday shifts between 8:00 to 18:00 with 1 Saturday or Sundays in 5, hours being 10 to 18.30 with a day off in the week


Do you have Customer Service experience gained from working within a Call Centre?

Do you show maturity and integrity at work?

Are you resilient and target driven?

Do you have a great work ethic and want to always do your best?


An exciting opportunity for the right candidate who demonstrates the below attitudes:

  • Drive to achieve – You will be expected to hit and achieve targets.

  • Building Relationships – To be able to build rapport quickly with customers.

  • Customer Focus – Always have the customer at the heart of what you do.

  • Interpersonal & Influencing – To be able to understand customers’ needs and influence.

  • Judgement & Decision Making – Be able to listen for key points and understand next steps required.

  • Team Working – You will be part of a fun and vibrant team where you will need to be a team player.


The Campaign

Rated People is a website for Tradesmen to join on a subscription basis that offers the Tradesman a company page and credits that allow them to apply for jobs in their area posted on the Rated People website.


Core Responsibilities:

  • Delivering excellent customer service by telephone, email and webchat.

  • Providing customer with a solution to their query while engaging them with the service.

  • Achieving set targets relating to 1st call resolution, productivity and Quality assessment expectations.

  • Take ownership of resolution without the need to pass the enquiry on to other teams.

  • Excellent interpersonal and communication skills both written and verbal.

  • Knowledge of customer service principles and practices preferably gained at Contact/Call centre.

  • Good level of computer literacy (MS Word, MS Excel, Salesforce systems and New Voice Media system).

  • Must be able to multi-task, be flexible and detail orientated yet see the bigger picture.


The Package:

  • Free Refreshments.

  • Up to 32 days holidays per annum.

  • Career Progression opportunities.

  • Childcare Vouchers.

  • Online discounts.

  • Inhouse incentives.


ContactCORP Ltd are acting as an employment agency in regard to this role.