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Job Title: Customer Service Advisor
Location: Swindon
Salary: Starting salary £7.83 p/h for the first 6 weeks then able to earn up to £9.33 linked to performance
Hours: 37.5 - Working Hours: Monday to Friday shifts between 8:00 to 18:00 with 1 Saturday or Sundays in 5, hours being 10 to 18.30 with a day off in the week
Do you have Customer Service experience gained from working within a Call Centre?
Do you show maturity and integrity at work?
Are you resilient and target driven?
Do you have a great work ethic and want to always do your best?
An exciting opportunity for the right candidate who demonstrates the below attitudes:
Drive to achieve – You will be expected to hit and achieve targets.
Building Relationships – To be able to build rapport quickly with customers.
Customer Focus – Always have the customer at the heart of what you do.
Interpersonal & Influencing – To be able to understand customers’ needs and influence.
Judgement & Decision Making – Be able to listen for key points and understand next steps required.
Team Working – You will be part of a fun and vibrant team where you will need to be a team player.
The Campaign
Rated People is a website for Tradesmen to join on a subscription basis that offers the Tradesman a company page and credits that allow them to apply for jobs in their area posted on the Rated People website.
Core Responsibilities:
Delivering excellent customer service by telephone, email and webchat.
Providing customer with a solution to their query while engaging them with the service.
Achieving set targets relating to 1st call resolution, productivity and Quality assessment expectations.
Take ownership of resolution without the need to pass the enquiry on to other teams.
Excellent interpersonal and communication skills both written and verbal.
Knowledge of customer service principles and practices preferably gained at Contact/Call centre.
Good level of computer literacy (MS Word, MS Excel, Salesforce systems and New Voice Media system).
Must be able to multi-task, be flexible and detail orientated yet see the bigger picture.
The Package:
Free Refreshments.
Up to 32 days holidays per annum.
Career Progression opportunities.
Childcare Vouchers.
Online discounts.
Inhouse incentives.
ContactCORP Ltd are acting as an employment agency in regard to this role.
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