Job Title: Customer Service Advisor - Rated People Campaign
Location: Swindon SN5
Salary: Starting salary £8.21 p/h for the first 6 weeks then able to earn up to £9.50 linked to performance
Hours: 37.5 - Working Hours: Monday – Friday shifts between 8:00-18:00 with 1 Saturday or Sundays in 5 - hours being 10 – 18.30 with a day off in the week
· Do you show maturity and integrity at work?
· Are you resilient and target driven?
· Do you have a great work ethic and want to always do your best?
· An exciting opportunity for the right candidate who demonstrates the below attitudes:
• Drive to achieve – You will be expected to hit and achieve targets
• Building Relationships – To be able to build rapport quickly with customers
• Customer Focus – Always have the customer at the heart of what you do
• Interpersonal & Influencing – To be able to understand customers’ needs and influence
• Judgement & Decision Making – Be able to listen for key points and understand next steps required
• Team Working – You will be part of a fun and vibrant team where you will need to be a team player
The Campaign
Rated People is a website for Tradesmen to join on a subscription basis that offers the Tradesman a company page and credits that allow them to apply for jobs in their area posted on the Rated People website.
Core Responsibilities:
• Delivering excellent customer service by telephone, email and webchat.
• Providing customer with a solution to their query while engaging them with the service.
• Achieving set targets relating to 1st call resolution, productivity and Quality assessment expectations.
• Take ownership of resolution without the need to pass the enquiry on to other teams
• Excellent interpersonal and communication skills both written and verbal
• Knowledge of customer service principles and practices preferably gained at Contact/Call centre
• Good level of computer literacy (MS Word, MS Excel, Salesforce systems and New Voice Media system)
• Must be able to multi-task, be flexible and detail orientated yet see the bigger picture
The Package:
• Great commission structure
• Free Refreshments
• Up to 32 days holidays per annum
• Career Progression opportunities
• Childcare Vouchers
• Online discounts
• Inhouse incentives
ContactCORP Ltd are acting as an employment agency in regard to this role.