Job Title: Customer Service Advisor
Location: Swindon
Salary: Starting salary £7.83 p/h for the first 6 weeks then able to earn up to £9.33 with salary scale scheme linked to performance
Hours: 37.5
The Campaign
Rated People is a website for Tradesmen to join on a subscription basis that offers the Tradesman a company page and credits that allow them to apply for jobs in their area posted on the Rated People website.
Working Hours: Rated people Customer Service Agents are to work Monday – Friday shifts between 8:00-18:00 with rotational Saturdays and Sundays with a rota day off in the week.
Skills/Knowledge Requirements:
· Delivering excellent customer service by telephone, email and webchat.
· Providing customers with a solution to their problem while engaging them with the service.
· Achieving set targets relating to 1st call resolution, average handling time and Quality assessment expectations.
· Taking ownership of leaving relevant notes/updating the systems
· Handling any additional tasks set by a manager
· Effective handling of all customer requests, where you have the system and knowledge capability take ownership of resolution without the need to pass the enquiry on to other teams
· Excellent interpersonal and communication skills both written and verbal
· Knowledge of customer service principles and practices preferably gained at Contact/Call centre
· Solution focused with an eye for detail and quality
· Good level of computer literacy (MS Word, MS Excel, Salesforce systems and New Voice Media system)
· Ability to meet deadlines
· Ability to prioritise
· Must be able to multi-task, be flexible and detail orientated yet see the bigger picture
Core competencies:
· Achievement Drive
· Building Relationships
· Customer Focus
· Interpersonal & Influencing
· Judgement & Decision Making
· Team Working
Training Overview: Maximum 5 day’s classroom training (depending on size of intake can be 3 if singular) and then 6 weeks in academy
Holiday Restrictions: No holidays to be taken during first week of training. No holidays to be taken in Jan or Sept.
ContactCORP Ltd are acting as an employment agency in regards to this role.