Customer Service / Sales Consultant - West Swindon

Job title: Sales Consultant

Location: Wootton Bassett

This position requires a consultative sales approach, responding to confirmed warm leads explaining the benefits of using the Part Exchange and Park Home Finding service to all prospective B2C clients promoting Park Home Living and the Lifestyle choice. Collation of personal and existing property information. Obtain further information on the desired destination location in the case of the Park Home Finding service by probing, filtering each telephone call to establish the needs of the individual and tailoring each contact with the client as required. Once their needs have been identified locate suitable parks from the Quick Move Residential Park network for them and arrange viewings as appropriate. Provide details of the services available and encourage the client to progress to the assessment of the property as appropriate.

Quick Move Properties is the UK’s largest, independent property part exchange company. We work alongside a wide range of park and leisure home operators as well as new housing developers to offer a professional property part exchange service for people who are looking to move onto the next stage of their life without the hassle!

Role profile:

• Consultative sales approach, responding to warm leads outbound and field inbound sales calls
• Collation of personal and property information by probing, filtering each telephone call to establish the needs of the individual
• Collation of information of the destination location and desired Park Home or Leisure Home style
• Identify Park and suitable home in line with clients requirements, arrange viewing appointment(s) as appropriate
• Promote service and provide information on how the service will benefit customers personally
• Explain the process involved if they proceed with the service
• Upload properties onto Rightmove and Sell My Park, respond to requests for further information in a timely manner
• Conduct follow up/research calls to capture outcome of Park visit/feedback to Parks
• Maintain accurate, current information on individuals personal and property details on CRM
• Enter detailed talk notes onto CRM
• Use Outlook to send emails to potential customers.
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Candidate profile:

• Previous experience of working on the telephone is essential preferably in a sales or customer services role
• Previous experience in the property industry would be beneficial
• Excellent communication and listening skills
• A polite, confident and friendly manner
• Able to work on own initiative
• Enjoy working with customers to build trust and strong relationships
• A positive and approachable attitude
• Flexibility and quick thinking
• Strong understanding of MS Office
• Minimum GCSE Grade C to include Maths and English

You may, on occasions, be required to attend show, exhibitions or Client open days at a weekend.

The hours of work are 37.5 per week and will vary between our office hours as follows:

A shift is 9.00 am to 5.30 pm or 12 noon to 8.00 pm Monday to Thursday. Friday 8.30 am to 5.00 pm or 10 am to 6.00 pm. Saturday and Sunday 10.00am to 3.00 pm (once in four). Tuesday and Wednesday are taken as rest days following weekend working.

Your Employee Package:

Salary:  £18K - £20K OTE £28K - £30K DOE

Contract: Permanent, Full Time Hours - 37.5 hours per week 

For more information please contact Debra Dunham on 07825 271420

ContactCORP Ltd are acting as an employment agency in regard to this role.